After working many hours over the past weeks i have finally found the solution to the high load averages that the majority of our Servers were experiencing. The issue all of the servers were experiencing was not easy to deal with which is why it took longer than i had hoped to resolve it.
The issue was basically with the Kernel version 028stab085.3PAE - we have now updated the majority of the Servers to 028stab085.5PAE and everything is returned back to normal.
We will be reviewing any and all tickets and updating them all accordingly.
During this difficult period we are aware that many of you have lost trust in HostRail and have turned away to other companies, i personally apologize for the extended duration of these problems.
Before i conclude this email it is the tradition here at HostRail for every year on our birthday to launch a limited-time promotion, our birthday as many of you already know was on the 18th of April 2011, i didn't launch this promotion up to now as we were working to stabilize all servers however now we are launching this new promotion. Only until the 30th of April 2011 use the promo code HOSTRAIL4YEARS and you will receive 50% recurring discount for the life of the account. This promo is valid for all Hosting and VPS Packages.
发表于 2011-4-27 06:20:31
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